Pricing
Pay for tickets closed, not seats staring at a queue
Every plan includes the whole path: all your sources in one queue, AI classification, investigation and a prepared fix, the approval gate, and time tracked per ticket. Plans differ in how many sources and how much volume you run through it.
Starter
One product, one team, everything automated except the deciding.
$149 / month
3 seats · Up to 200 tickets / month
- 2 connected sources
- AI classification and urgency
- AI investigation with proposed fixes
- Approval queue
- Automatic time tracking
- Email support
Growth
Several products, real volume, and reporting someone else reads.
$449 / month
10 seats · Up to 1,500 tickets / month
- 10 connected sources
- Everything in Starter
- Per-product routing and urgency defaults
- Pre-approval rules for routine work
- Portfolio view across products
- Billable time roll-ups
- Priority support
Scale
Agencies and platforms running the desk for other people.
$1,290 / month
Unlimited seats · Unlimited tickets
- Unlimited sources
- Everything in Growth
- Client workspaces with their own logins
- Client-facing time and resolution reporting
- Custom approval policies per client
- Onboarding and a named contact
Cancel or change any time
Subscriptions are per workspace and self-serve. Move up, move down, or stop — your tickets and history stay yours either way.
Need an invoice or a PO?
Book a call and we will set the subscription up on invoicing instead of a card.
Running this for clients?
Scale gives each client their own workspace, their own login and their own reporting, with your approval policy over all of them.
Questions
- What exactly does BoltSolve do?
- It watches every channel your customers reach you on, turns each arrival into one ticket, works out what it is and how urgent it is, then investigates it and prepares the actual fix. A person approves, and it ships the change and answers the customer on the original thread.
- Will it change my software without asking?
- No. Approval is the default state: work stops in a queue with the diagnosis and the proposed change until someone accepts it. You can pre-approve narrow categories of routine work if you want speed, and nothing outside your allowlisted systems is ever touched.
- Which sources can it monitor?
- Email addresses you already publish, additional team mailboxes, web and in-app forms, and tickets your own staff raise are supported today. Error alerts, chat and social messages, phone and voicemail, and public reviews are rolling out, and each one arrives as a ticket in the same queue.
- Do my customers need an account?
- No. They keep emailing the address they always used. Accounts are only for the people working the queue and, on Scale, for your clients viewing their own workspace.
- How is my data kept separate from other customers?
- Separation is enforced in the database itself rather than by application filters, so a query that fails to say whose data it wants returns nothing instead of somebody else's tickets.
- How does billing work?
- Subscriptions are monthly or annual, per workspace, and you can change plan or cancel at any time. Annual is two months cheaper. Book a call if you need invoicing or a purchase order instead.