The desk that closes the ticket
Your support tickets get fixed, not filed.
Boltsolve watches every channel your customers reach you on. The moment something arrives it is read, classified, investigated and a fix is written — then it stops and waits for you to approve. Approve, and the change ships and the customer gets an answer on the original thread.
No change to how customers contact you. No queue to babysit. No release you did not approve.
- Seconds
- from email received to work started
- One queue
- for every channel your customers use
- 100%
- of changes gated behind a human approval
- Per ticket
- time tracked automatically for billing
What it is doing
One queue for everything that lands on you
Support does not arrive in one place. It arrives in inboxes, forms, chats, calls and alerts, and whatever is not seen is not worked. Boltsolve collects every source into a single queue where one conversation is one ticket, so the work is visible before it becomes a complaint.
Support inboxes
LiveForward any address you already publish — support@, help@, billing@ — and every reply threads back onto the same ticket.
Shared team mailboxes
LiveAdd as many addresses as you have products or brands. Each one carries its own default urgency and its own project.
Web and in-app forms
LivePost a form or a contact page straight into the desk, with the fields your customers already fill in.
Your own team
LiveStaff raise a ticket by hand for anything spotted in a call, a meeting or a hallway conversation.
Error and uptime alerts
Rolling outRoute machine alerts into the same queue so a failing checkout opens a ticket before a customer writes in.
Chat and social messages
Rolling outLive chat transcripts and direct messages land as tickets, with the conversation attached.
Phone and voicemail
Rolling outMissed calls and voicemail become written tickets, transcribed and summarised on arrival.
Reviews and app stores
Rolling outPublic complaints get picked up as work rather than sitting unread in someone else's dashboard.
How the AI handles it
Read, understood, investigated, fixed — then handed to you
The point is not a faster reply. It is that the work is already done and waiting for a yes.
- 01
It reads everything that arrives
Every message from every connected source is captured in full — sender, thread, attachments, and the whole history — and stored against one ticket per conversation, so nothing lives only in one person's inbox.
- 02
It works out what the message actually is
The AI classifies each arrival as a bug, a request or a question, sets urgency from the language used, and attaches it to the right product. An outage reads as urgent even when nobody typed the word.
- 03
It investigates before anyone is paged
For a defect, the AI opens the affected codebase, reproduces the fault, finds the cause and writes the fix as a reviewable change with tests — the same work a developer would do, started within seconds of the email landing.
- 04
Nothing ships until a human says yes
Every fix stops in an approval queue with the diagnosis, the proposed change and what it touches. You approve, you edit, or you decline. Routine requests can be pre-approved; anything sensitive never is.
- 05
It answers the customer and closes the loop
Once approved, the change is released and the reply goes back on the original thread in your own words. The ticket resolves itself, with the full trail of who decided what.
- 06
It counts the time and shows the portfolio
Every ticket carries the real time spent from first touch to resolution, rolled up per product and per client — so support becomes a number you can bill, staff and forecast against.
See it happen
One real ticket, start to finish
Six minutes of work, replayed in a few seconds. It stops where the product stops: at your approval.
- A customer emails the address you already publish
- It works out what the message actually is
- It investigates and prepares the actual fix
- It stops and waits for a human decision
- It ships, replies on the original thread and closes
A customer emails the address you already publish
- From: dana@brightpath.example
- Subject: Checkout fails when I try to pay
- “I get an error on the payment step every time. Three of my staff tried. We can’t place orders at all today.”
- Captured as ticket NL-1184 — full thread, headers and attachments attached.
Where the limits are
Autonomy you can switch off
Approval-first by default
The AI proposes; a person decides. Auto-resolution is opt-in, per source and per urgency, and can be switched off in one click.
Scoped to what you allow
Work can only ever touch the systems on your own allowlist. Anything pointed elsewhere is refused and recorded instead of quietly run.
Isolated per customer
Each workspace's data is separated at the database level, not by a filter in the application — a query that forgets whose data it wants returns nothing at all.
Every action is on the record
Arrival, classification, investigation, approval, release and reply are all timestamped and attributed, so an audit is a page you open rather than a project you run.
Pricing
Subscribe by the month, cancel when you like
Starter
One product, one team, everything automated except the deciding.
$149 / month
3 seats · Up to 200 tickets / month
Growth
Several products, real volume, and reporting someone else reads.
$449 / month
10 seats · Up to 1,500 tickets / month
Scale
Agencies and platforms running the desk for other people.
$1290 / month
Unlimited seats · Unlimited tickets